Introducing the MEMOTEXT AI Playbook for Digital Patient Engagement – Part 1 – Memotext

Amos Adler
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Introducing the MEMOTEXT AI Playbook for Digital Patient Engagement – Part 1

AI in healthcare has shifted from theory to implementation, yet its role in patient engagement remains in an early, evolving stage. While organizations recognize its potential, many struggle with where to begin, how to govern AI effectively, and how to ensure ethical, transparent implementation.

To address these challenges, MEMOTEXT has developed the AI Playbook for Digital Patient Engagement—a structured, actionable guide designed to support healthcare organizations in integrating AI into digital communications, care coordination, and patient support.

What's Inside Part 1?
Problem Definition and Use Case Identification

The first step in AI adoption is clearly defining the problem it is meant to solve. This section outlines methodologies for identifying high-impact use cases, aligning AI applications with real patient and provider needs, and ensuring AI initiatives are value-driven rather than vendor-driven.

Building a Governance Framework

AI in healthcare must be accountable, safe, and compliant. This section introduces governance models—such as the PACE framework (Predictability, Accountability, Control, Explainability)—and provides real-world examples of governance in action, ensuring AI applications meet regulatory and ethical standards.

Trasparency, Patient Safety, and Trust

For AI to be effective in patient engagement, it must be explainable, transparent, and free from biases that could exacerbate health disparities. This section explores strategies for bias audits, explainability techniques like SHAP and LIME, and the critical role of human oversight in AI-driven patient interactions.

Why This Matters

AI’s role in digital health is growing, but responsible deployment requires structured implementation and oversight. Part 1 of the Playbook serves as a foundational guide to help healthcare organizations navigate AI integration, ensuring both compliance and meaningful patient engagement outcomes.

📥 Download Part 1 of the MEMOTEXT AI Playbook for Digital Patient Engagement

🔗 Follow MEMOTEXT on LinkedIn for updates on Part 2 & 3

Let us know your thoughts—what are the biggest challenges you see in AI-driven patient engagement?

Amos Adler